English

Returns

You may return any unused products within 30 days from the date of delivery. The terms for the return are:

  • return items must be packed carefully as there have been delivered to protect them from transport;
  • return items must not be damaged or used;
  • return items must be returned with all labels and tags still attached and in their original packaging.

How to proceed to make a return on dudubags.com:

1 - FILL THE RETURN PRACTICE

  • Registered user. If you are a registered user click Login (top left on the home page dudubags.com) and fill in your data. After that you can make the return process by clicking on Manage returns and then Fill in your return practice. Select your order referred to the return, the items and the reason why you want to return it. Wait for the email confirmation and print the return document (it will be put inside the package).
  • Unregistered user. If you are not registered on dudubags.com click the following link and fill in the form with your email and order number that you find in the recipe. Select your order referred to the return, the items and the reason why you want to return it. Wait for the email confirmation and print the return document (it will be put inside the package).

2 - PREPARING THE PACKAGE

Fill the package with the products you want to return with all labels and tags still attached and their original packaging. Make sure not to forget to put in the return data sheet printed.

Close the package and make sure it is properly sealed.


3 - DELIVERY OF RETURN

You can ship your return by courier or by other tracked shipping. You must send the return at your expense, using the courier of your choice. We are not responsible for any loss or damage to returns that you ship.


4 - GET THE REFUND

After receiving and checking your return, you will receive an email with the confirmation of receipt of the package and we will refund you. Refund will be done within 7 working days from your package delivery. The refund of the amount depends on the method of payment used:

  • purchase by credit card/debit card. The amount will be refund in the card according to the time of your card’s return policy;
  • purchase by bank transfer. Refunds are made to your bank account (IBAN and SWIFT) you’ll give us via e-mail to returns@dudubags.com.

Dudubags reserves the right to refuse refund’s requests received after 30 days, or those items that don’t have the same reception conditions.

top