Shipments and returns

Shipping cost is automatically calculated based on the total weight of products ordered. You can see the exact shipping cost before you complete your order.

For the national deliveries: Italy, San Marino, Vatican City the cost of shipment is Free.

DELIVERY TIME

Depending upon the availability of product in stock, dudubags guarantees that your order will leave the warehouse as quickly as possible - from a minimum of 12 hours to a maximum of 5 working days.

How is this time calculated?

Along with product availability, we must also take into account the time required to manage an order. Orders made using online payment (credit card and PayPal) with Express Courier delivery have the fastest processing and delivery time.

Types of payment and delivery methods can affect the shipping time. For example, orders with deferred payment (such as bank transfer) may affect the shipping date by a few days, as these orders are processed upon receipt of payment confirmation.

Once you have placed your order and selected your payment method and delivery method, we process your order and give the goods to the courier for delivery to your door.

DELIVERY MODE

dudubags allows you to choose the delivery method that best suits you:

Express Courier: the fastest delivery because the carrier picks up your goods directly from our warehouse and delivers them to your door.

Registered Mail: Europe, 7-10 days. Other locations will vary.

Dudubags relies upon these shippers:

DELIVERY TIPS

- If you are not present when the courier comes, the courier will leave a notice of attempted delivery. Please contact the courier to establish another delivery date.

If this fails, dudubags will be notified by the courier. We will then notify you by email that the parcel is being held in courier storage. It will remain there for a maximum of 10 days.

After that, it will be automatically returned to dudubags.

- Check that the correct number of packages is indicated on the transport document.

- Check that the package is intact and not altered (this includes the sealing or closing strips).

- Before signing for the delivery, write,"SUBJECT TO INSPECTION FOR GOODS DUE TO (tampering, breakage, damage, etc)” if you notice anything wrong with the condition of your package.

- Report any damage within 7 (seven) days of receipt of goods.

DELAY OR NON-DELIVERY OF THE PURCHASED PRODUCT

Before activating the procedure described below, we advise you to check your package online by tracking received on your e-mail address at the time of shipment and contacting the reference courier for further details and information.

In case of delay or non-delivery of the purchased product over 30 days, you can cancel the order by sending a request to dudubags (ordini@dudubags.com). The notice may also be sent by fax to +39 0434 361483, to be confirmed, at your discretion, through a phone call within the next 48 hours.

Upon receipt of the request and carried out the various controls of the case, within 30 days, the Seller will refund the price of the purchased products.



RETURNS

You may return any unused products within 30 days from the date of delivery. The terms for the return are:

- return items must be packed carefully as there have been delivered to protect them from transport;

- return items must not be damaged or used;

- return items must be returned with all labels and tags still attached and in their original packaging.

How to proceed to make a return on dudubags.com:

1 - FILL THE RETURN PRACTICE

Registered user. If you are a registered user click Login (top left on the home page dudubags.com) and fill in your data. After that you can make the return process by clicking on Manage returns and then Fill in your return practice. Select your order referred to the return, the items and the reason why you want to return it. Wait for the email confirmation and print the return document (it will be put inside the package).

Unregistered user. If you are not registered on dudubags.com click the following link and fill in the form with your email and order number that you find in the recipe. Select your order referred to the return, the items and the reason why you want to return it. Wait for the email confirmation and print the return document (it will be put inside the package).

2 - PREPARING THE PACKAGE

Fill the package with the products you want to return with all labels and tags still attached and their original packaging. Make sure not to forget to put in the return data sheet printed.

Close the package and make sure it is properly sealed.

3 - DELIVERY OF RETURN

You can ship your return by courier or by other tracked shipping. You must send the return at your expense, using the courier of your choice. We are not responsible for any loss or damage to returns that you ship.

4 - GET THE REFUND

After receiving and checking your return, you will receive an email with the confirmation of receipt of the package and we will refund you. Refund will be done within 7 working days from your package delivery. The refund of the amount depends on the method of payment used:

purchase by credit card/debit card. The amount will be refund in the card according to the time of your card’s return policy;

purchase by bank transfer. Refunds are made to your bank account (IBAN and SWIFT) you’ll give us via e-mail to returns@dudubags.com.

Dudubags reserves the right to refuse refund’s requests received after 30 days, or those items that don’t have the same reception conditions.