Accessibility statement for the website www.dudubags.com

This notice was drafted on 11/18/2025.

This content can also be read and made available orally using NVDA screen readers for Windows and VoiceOver for iOS. Alternatively, it is also possible to activate the "read page" feature available in the UserWay PRO accessibility widget.

Dudubags srl is committed to ensuring the accessibility of its website www.dudubags.com, in accordance with Legislative Decree 27 May 2022, no. 82 implementing European Directive 2019/882.

Dudubags srl believes it is a collective moral obligation to allow everyone to access information, products, or services without encountering obstacles or barriers, so that everyone can live with dignity, equality, and independence. For this reason, resources have been invested to make the site easier to use and more accessible to all, including people with disabilities.

In compliance with D. Lgs. 82/2022 the following indications are provided below:

information on the assessment of how the service meets accessibility requirements and specifying the applicable requirements;
general description of the service, in accessible formats;
descriptions and explanations necessary to understand the service's operation;
description of how the service meets accessibility requirements;
information demonstrating that the service delivery process and its monitoring ensure the service's compliance;
assistance and reporting of any accessibility issues.

1. Accessibility requirements and applicable criteria

The requirements for digital accessibility are indicated by Legislative Decree 27 May 2022, no. 82 “Implementation of Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services”, which for technical aspects refers to the UNI EN 301549 standard.

Specifically, the website's compliance must be evaluated against the criteria indicated in chapters 9 “Web” and 10 “Non-web content”, which refer to the Web Content Accessibility Guidelines (WCAG) 2.1 at level A+AA.

The four fundamental principles of digital accessibility, expressed by WCAG 2.1, are:

Perceivable - The content is presented clearly and understandably.
Usable - The interface is easily navigable by all users.
Understandable - The information and operations are intuitive and easy to interpret.
Robust - The site is compatible with the most common assistive technologies.

Referring to the above-mentioned UNI EN 301549 standard, which clearly lists the 50 success criteria to consider for verifying the accessibility of a website, technical analyses have been carried out on the website's content including both textual and non-textual information, downloadable documents and forms, and forms of two-way interaction, such as processing digital forms and completing authentication, identification, and payment processes.

Areas excluded from application

Article 1, paragraph 5 of Legislative Decree no. 82/2022 states that the provisions of the decree do not apply to the following website content and mobile applications:

time-based media prerecorded and published before June 28, 2025;
office file formats published before June 28, 2025;
online maps and cartography services, provided that for navigation maps the essential information is provided in an accessible digital format;
third-party content that is neither funded nor developed by the relevant economic operator nor subject to their control;
websites and mobile application content considered archives in the sense that they contain only content that has not been updated or reworked after June 28, 2025.

2. General description of the service

This site is aimed at the end consumer and offers a sales service for the Dudubags brand, giving the possibility to discover, select, and purchase the company's products. The user can explore the site through filters, add items to the cart or wishlist, register to access the personal area and manage orders, returns, and personal details. In addition to providing the complete purchase flow, the site also allows subscribing to the brand's newsletter, deepening knowledge of the company, searching for brand stores, consulting customer service, and contacting the company.

3. Service operation

The site It is accessible from desktop devices, tablets, and smartphones via the main web browsers currently on the market and is available in different languages.

The site navigation is designed to be intuitive and consistent, through a main menu that allows direct access to the most relevant sections.

Below is an in-depth explanation of how the main services offered by the site work:

consult products: the user has the possibility to consult the different products offered starting from the main menu items and selecting the type of product of interest in the dropdown menu.
add products to favorites: the user can save products of interest by clicking on the icon present in the product sheet. All items added to favorites are visible on the “Wishlist” page, accessible at the top of the site. From here, it is possible to add them to the cart or remove them.
make a purchase: the user has the possibility to purchase the desired products by selecting the product of interest and clicking the dedicated button to add it to the cart within the product sheet. The product can also be added to the cart from the preview screen by selecting the dedicated button.
To complete the checkout, the user must click on the dedicated icon at the top, proceed to the next checkout screen, log in or enter their data without registration, and select a payment method. Once all fields are completed, it is possible to submit the order and proceed with the purchase.
customize a product: among the products selected for this service, the user has the possibility to customize them by selecting the dedicated button on the product sheet and entering the requested information for customization;
access the reserved area: the site provides the user with the possibility to register and access their reserved area by selecting the desired item from the header area. On the dedicated pages, by entering the requested information, the user can access their reserved area or create an account.
make a return: the return request can be made by both registered and unregistered users. Simply access the dedicated section in the footer and fill out the dedicated form.
navigate using search: it is possible to search directly for a product by entering a keyword in the search bar located at the top of the page.
navigate using filters: within the product pages, the user can refine the search using different types of filters.
make an information request: the user has the possibility to request information by filling out the form present on the contact page accessible from the footer menu.
consult customer service: the user has the possibility to consult a dedicated FAQ page for customer service by clicking the dedicated menu item present in the footer.
subscribe to the newsletter: the user has the possibility to subscribe to the newsletter by entering their email in the dedicated area in the footer and confirming the subscription with the dedicated button.
deepen knowledge of the company: the user has the possibility to deepen their knowledge of the company starting from the dedicated menu item and selecting the area of interest from the submenu.
search for stores: the user has the possibility to find stores by selecting the menu item dedicated to stores.

4. Meeting accessibility requirements

Dudubags srl commissioned a third-party expert in digital accessibility to perform a technical check on the compliance status of the website covered by this notice, after which a report was provided regarding corrections and improvements to be made to achieve compliance.

The features considered for website accessibility available to the user include, but are not limited to, the following:

Compatibility with assistive technologies (e.g., NVDA, Jaws)
Keyboard navigation
Adequate color contrasts
Text alternatives for graphic and multimedia content
Zoom and font resizing
Subtitles for multimedia content and text transcripts
Control of animations and reduction of non-essential movements
Forms and input fields with clear labels for easier interaction

Web content accessibility for users who use assistive technologies, such as screen readers, alternative keyboards, or voice commands, is also supported by the presence of ARIA attributes, useful for describing the role, state, and properties of user interface elements, communicating dynamic interactions (e.g., expandable menus, modals, sliders) to screen readers, and supporting keyboard navigation in complex components.

To further improve accessibility and user experience, the website has integrated a widget (UserWay PRO). Its use by website users is completely free and helps improve the site's compliance with web content accessibility guidelines (WCAG 2.1).
UserWay PRO provides multiple features to improve website accessibility and user experience through a dedicated panel accessible by clicking the widget icon or using the keyboard shortcut CTRL+U, as listed below.

Screen reader: reads aloud all page content without needing to install an external reader.
Dictionary: allows access to dictionary consultation without leaving the website. Essential for those with cognitive disabilities, non-native English speakers, and more.
Larger text: allows increasing the text size on the screen offering four different levels of enlargement, making every part of the site immediately more readable.
Saturation: sets the color intensity of a site to high, low, or grayscale.
Contrast: inverts the colors of a website or allows switching from light contrast mode to dark mode.
Smart contrast: ensures that all site colors fully comply with ADA standards, guaranteeing greater content visibility.
Highlighted links: highlights links, buttons, and other interactive and clickable elements with bright, high-contrast colors, making them easier to identify and improving site usability, navigation, and overall accessibility.
Stop animations: pauses content that moves or updates automatically and is considered an accessibility barrier, stops animations and flashing content that distract and can trigger epileptic seizures in at-risk individuals.
Text spacing: modifies text and line spacing to improve readability for dyslexic and visually impaired users, offering three levels of adjustment for a personalized and more accessible reading experience.
Line spacing: increases line height to ensure more comfortable spacing for all on-site text.
Text alignment: aligns site text to the left, right, or center to ensure a personalized and more accessible reading experience.
Dyslexia font: the “UserWay Dyslexia Friendly” font improves readability and offers a simpler and smoother reading experience for visitors with dyslexia.
Large cursor: increases the standard cursor size by 400% so the pointer is always visible. It allows faster and more accessible navigation through hyperlinks, tabs, and form elements.
Suggestions: shows alternative text and ARIA labels for on-screen elements with a simple mouse hover. The hints are clearly visible, high contrast, and easy to read for visually impaired users with accessibility needs.
Page structure: quickly reveals page titles, landmarks, and links in a clear, structured, easily navigable, and accessible way. It helps disabled and non-disabled users find desired content more quickly.

In addition to the features that the user can activate from the accessibility menu, the UserWay PRO widget is able to detect numerous site non-compliances and make the necessary corrections in real time, without modifying the source code but only what the browser displays on the screen. This allows the website to be more usable by all end users, including those who use assistive technologies.

Additional accessibility requirements related to e-commerce services

The service guarantees accessibility of features for identification, security, and payment in an accessible way, also through the use of systems that make the related features perceivable, usable, understandable, and robust.

Regarding electronic payments, the site uses the main market leaders, which are listed below:

American Express: does not publicly provide the VPAT, but presents a Accessibility Statement for American Express services. For accessibility-related reports regarding the payment service, please send an email to: accessibilityitalia@aexp.com
Apple Pay: features dedicated to accessibility and VPAT certificate. In case of reports regarding the accessibility of the payment service, send an email to: accessibility@apple.com
Google Pay: features dedicated to accessibility, as declared by Google Wallet Guide. In case of reports regarding the accessibility of the payment service, please fill out the following contact form: https://support.google.com/accessibility/contact/contact_google_disability
Mastercard: does not publicly provide the VPAT, but declares to follow the accessibility guidelines in the design of Mastercard services. In case of reports regarding the accessibility of the payment service, consult the following page: https://developer.mastercard.com/support/
PayPal: does not publicly provide the VPAT, but offers a support page for accessibility. In case of reports regarding the accessibility of the payment service, contact the company through the following page: https://www.paypal.com/it/cshelp/contact-us
Shop Pay: does not publicly provide the VPAT, but Shopify provides a report on the provided payment methods. In case of reports regarding the accessibility of the payment service, send an email to: accessibility@shopify.com
Union Pay: does not provide any specific documentation on accessibility. In case of reports regarding the accessibility of the payment service, send an email to: milan@unionpayintl.com
Visa: does not publicly provide the VPAT, but declares its commitment to accessibility with dedicated features. In case of reports regarding the accessibility of the payment service, please fill out the following contact form: https://usa.visa.com/Forms/contact-us-form.html

Compliance status

To define the site's compliance status, the guidelines and evaluation checklist prepared by AgID were used. The technical verification carried out by an accessibility expert consultant expressed the following status, referring to the date of drafting or updating of this statement.

This website is partially compliant with the requirements set out in Appendix A of the UNI CEI EN 301549 standard due to the following non-compliance case:

some web pages do not comply with the requirements set out in chapter 9 “Web” of the UNI CEI EN 301549 standard

In particular:

some content is not accessible via keyboard;
in some sections, keyboard navigation does not work properly, preventing free exploration of the content;
in some cases, page elements do not clearly indicate their purpose or function;
in some sections, the order of information accessed via keyboard is not consistent with the meaning of the content;
some content does not have visual indicators for keyboard focus in certain sections, which can make it difficult to understand where you are during navigation without a mouse;
some information related to discounted prices is not properly structured, preventing the screen reader from performing an accurate reading;
some links lack descriptive texts.

This accessibility statement also considers resolved the non-compliances corrected by the UserWay PRO widget, as the changes it made meet the success criteria required by current regulations.

5. Accessibility monitoring process

Dudubags srl has paid particular attention to the service delivery process to ensure it meets the requirements defined by digital accessibility regulations, also relying on the support of external consultants for the following activities:

technical verification of the website's accessibility through a gap analysis;
user testing of main user flows, also using assistive technologies;
analysis of technologies, plugins, and third-party services implemented on the site;
report of gaps and non-compliances detected by the technical check and tests;
correction of code non-compliances and with UserWay technologies;
preparation of accessibility documentation available to the public;
definition of internal policies and methods for managing assistance requests sent by users.

Dudubags srl intends to periodically carry out technical checks to monitor the website's accessibility over time, also with the possible contribution of third parties specialized in digital accessibility, in order to make any improvements also resulting from suggestions by users.

Technical checks are carried out by an external consultant specialized in accessibility, who uses technological tools always updated according to current regulations to re-examine the compliance status in various ways: with semi-automatic code checks, through manual user tests, and with the aid of assistive technologies.